1. Introduction and effectiveness of the General Terms and Conditions These general terms and conditions of sale govern the purchase of products and services made remotely and made available via the internet on the website www.bronte.store (hereinafter, the “Website”) in accordance with Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the “Consumer Code”). The seller of the products and owner of the Website is: Bronte Store by Emanuele Bontempo Scavo, Via Rosario Livatino, 12, VAT number 05578890872. Email address: info@bronte.store. Consumers who access the Website to make purchases (hereinafter referred to as “Customers”) are required, before placing an order, to carefully read these General Terms and Conditions, which are made available on the Website and can be consulted at any time. If the person making purchases on the Website requests an invoice and/or is not a “consumer or user” as defined in Article 3, paragraph 1, letter a) of the Consumer Code, the withdrawal provisions set out in Articles 7 and 8 of these General Terms and Conditions shall not apply.

2. Choosing and Ordering Products The characteristics and price of the various products for sale on the Website (hereinafter referred to as “Product” or “Products”) are listed on the page relating to each Product. To purchase the Products, the Customer must complete and submit the order form in electronic format, following the instructions on the Website. By submitting the order from the Website, which has the value of a contractual proposal, the Customer acknowledges and declares that they have read all the information provided during the purchase process and fully accept these General Terms and Conditions. The contract between Bronte Store and the Customer shall be deemed concluded upon acceptance of the order by Bronte Store, communicated by email. The Customer will have 12 hours from receipt of this email to contact Customer Service for any errors. After this time, the order will be processed. In the event of unavailability of one or more products, Customer Service will promptly contact the Customer to agree on a partial shipment or cancellation, with immediate refund of the missing part.

3. Product Information Information and characteristics relating to the Products are available on the Website. Images are for illustrative purposes only; in the event of any discrepancy between the image and the written product description, the product description shall always prevail.

4. Prices and Shipping Product prices include all taxes and duties and are expressed in Euro.

  • Shipments within Italy: Free for orders over £75. For lower amounts, the cost is £7.50.
  • International Shipping: Shipping costs to some EU countries range from €13 to €30. In any case, shipping outside Italy is calculated based on weight directly on our website www.bronte.store.

5. Payment and Invoicing 5.1 Payment Methods The Customer may make payment via PayPal, Klarna, Amazon Pay, Google Pay, credit card, or bank transfer.

  • Bank transfer: Payment must be made within 3 days of the order date.
    • Beneficiary: Emanuele Bontempo Scavo
    • IBAN: IT96L0306234210000002435882
    • BIC/SWIFT: MEDBITMMXXX
    • Bank: MEDIOLANUM
    • Reason for payment: Enter date and order number.

      5.2 Invoicing: The invoice (if requested, please request if you require an invoice) will be sent after receipt of the goods on the Revenue Agency's interchange system.

6. Transport and delivery The Products will be delivered to the shipping address indicated by the Customer. Except in cases of force majeure, the Products will be delivered within an indicative period of 7 (seven) working days from order confirmation. PLEASE NOTE: for fresh, perishable products, shipping times may vary. Shipments are entrusted to the best couriers available (BRT, SDA, Poste Italiane, GLS, UPS, TNT) depending on the destination to ensure the best rates and service. Countries served: Italy and main EU countries (complete list available in the shopping cart during purchase).

7. Right of Withdrawal and Return Policy (Important)

7.1 Legal Exclusion of the Right of Withdrawal for Food Products Pursuant to Article 59, paragraphHowever, pursuant to Article 1(d) of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal is excluded for the supply of bitems that are likely to deteriorate or expire rapidly. This category includes all foodstuffs (including wines, spirits, creams, loaves)ni, pistachios) sold on Bronte Store. Therefore, for these products, there is no legal right of withdrawal simply because you have changed your mind.

7.2 Voluntary Return Policy (7-Day Guarantee) Without prejudice to the legal exclusion referred to in point 7.1, Bronte Store wishes to guarantee maximum customer satisfaction. We therefore offer a 7 (seven) calendar day voluntary return policy from the date of delivery. This policy applies exclusively upon agreement with Customer Service and covers cases of dissatisfaction that are not covered by the legal warranty. To activate this procedure, the Customer must contact customer service within 7 days of receipt.

7.3 Right of Withdrawal for Non-Food Products Exclusively for non-perishable products (e.g. gadgets, utensils, books), the Customer has the right to withdraw from the contract within 15 days of receiving the goods, by sending a notification via email or registered letter.

8. Free Returns and Refunds for Defects Regardless of the nature of the goods (food or non-food), if the product received is:

  1. Damaged or altered;
  2. Non-compliant in order;
  3. Defective;

Bronte Store offers the Free Returns (or refund without the need for physical return, at our discretion). The Customer shall not incur any shipping costs. The full refund (or new shipment) will be made within 5 working days from the verification of the report.

9. Warranty and Reporting Defects In the event of conformity defects, the legal guarantees of the Consumer Code apply. However, as these are mainly perishable foodstuffs, the Customer is required to report any visible defects or damage (e.g. broken packaging, altered product). within 48 hours from delivery, by sending a photo of the damage to info@bronte.store or via WhatsApp to the number indicated on the website. Prompt reporting is essential to allow us to verify the nature of the problem (often caused by the courier) and proceed with an immediate refund.

10. Errors and Limitations of Liability Bronte Store undertakes to keep the information on the website constantly updated, but cannot guarantee the total absence of synchronisation errors with the inventory (these are computerised systems that may naturally have margins of error). We reserve the right to correct errors or omissions even after an order has been placed. Except in cases of wilful misconduct or gross negligence, no right to compensation for damages shall be granted for failure to accept or fulfil an order. Sale of Alcoholic Beverages: By purchasing alcoholic products, the Customer declares that they are of legal age according to the legislation of their country. Bronte Store accepts no responsibility for purchases made by minors who declare a false age.

11. Complaints and Assistance Any complaints must be submitted via the contact form, by email to info@bronte.store or by telephone on +39 095 3286108 (Mon-Fri 9.30am-6.30pm). Bronte Store undertakes to respond to and resolve requests within a maximum of 7 working days (usually within 48 hours).

12. Online dispute resolution (ODR) Pursuant to Article 14 of Regulation 524/2013, consumers may use the European Union's ODR platform for out-of-court dispute resolution: http://ec.europa.eu/consumers/odr/.

13. Applicable law The contract is governed by Italian law. The place of jurisdiction is the consumer's place of residence if located in Italy.

14. Registration and Social Login You can register via your Facebook, Google, or TikTok account to speed up the process. The Customer declares that the information provided is correct and truthful and consents to the processing of the data provided.

Pursuant to Article 1341 of the Italian Civil Code, the Customer declares that they have read and specifically accept Articles: 6 (Delivery), 7 (Exclusion of Withdrawal for Food Products), 10 (Limitations of Liability).